Privacy Policy
Introduction
This Privacy Policy explains how Ciya Sarl collects, uses, discloses, and protects your information when you use our website and mobile applications. We respect your privacy and are committed to handling your personal data with care and transparency. By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.
We encourage you to read this policy thoroughly to understand the types of information we collect, how we use it, and the choices available to you regarding your data. This policy applies to all users of our platforms and services, including visitors, registered users, drivers, and merchants.
Our practices align with applicable data protection laws, and we continuously update our processes to remain compliant and user-focused. If you do not agree with our practices, we advise that you discontinue the use of our services.
We reserve the right to modify this policy at any time. Updates will be posted on this page with the updated effective date. Continued use of our services after changes indicates your acceptance of those changes.
Information We Collect
We collect different types of information to provide and improve our services. This includes information that you voluntarily provide and data that we collect automatically during your interaction with our platforms.
The information we may collect includes, but is not limited to:
- Personal identification data (name, email, phone number, address)
- Payment information (credit/debit card details, billing information)
- Location data (GPS data during rides or deliveries)
- Device and usage data (IP address, browser type, app version)
- Communications with customer support or service feedback
This data allows us to personalize your experience, process transactions, enhance security, and provide relevant services.
How We Use Your Information
The information we collect is used solely for operational, service, and legal purposes. Ciya Sarl does not sell or rent your personal data to third parties. Our usage of data includes the following purposes:
- To provide mobility, delivery, and payment services efficiently
- To verify identity, authenticate logins, and process payments
- To improve the functionality and user experience of our platform
- To monitor transactions for fraud prevention and legal compliance
- To send transactional, promotional, or service-related communication
All data usage adheres to applicable local and international data protection laws. Where required, we obtain explicit user consent before processing certain categories of data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and apps and hold certain information. These tools help us improve the user experience, understand user behavior, and deliver relevant advertisements or services.
You can choose to disable cookies through your browser settings; however, this may affect certain functionalities of our site. Cookies help in storing preferences, login sessions, and analytics for service optimization.
We may also partner with third-party service providers who use cookies to track performance or serve ads based on your previous interactions with our platforms.
For more information on managing cookies, you can visit All About Cookies.
Data Sharing and Disclosure
We may share your information in limited situations to provide our services, comply with legal obligations, or protect our rights. Disclosure occurs only under strict confidentiality and security guidelines.
We may share information with the following:
- Service providers and vendors performing services on our behalf
- Payment processors and financial institutions
- Law enforcement agencies when required by law
- Business partners for promotional or collaborative offerings
- In case of mergers, acquisitions, or asset sales, with proper notification
All third parties must adhere to data protection agreements and are prohibited from using your data for purposes outside of our instructions.
Your Data Rights
Depending on your region, you may have certain rights over your personal data, including access, correction, deletion, and data portability. We respect your privacy choices and aim to provide tools that let you exercise these rights.
These rights may include:
- The right to access your personal data we hold
- The right to request correction of inaccurate data
- The right to request deletion of your personal data
- The right to restrict or object to processing in certain circumstances
- The right to withdraw consent at any time where applicable
To exercise any of these rights, please contact us at info@ciyasarl.com. We may ask for identity verification before processing your request.
Data Security
We implement robust security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, firewall protection, and regular system audits.
Despite our efforts, no system is 100% secure. Therefore, we encourage users to protect their accounts with strong passwords and avoid sharing login credentials.
In the event of a data breach, we will promptly notify affected users and take all appropriate actions in line with data protection regulations.
We are committed to continuously reviewing and upgrading our security practices to stay ahead of evolving threats.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This means your data may be stored for different periods depending on the type and purpose of use.
When data is no longer needed, it is securely deleted or anonymized to prevent unauthorized use. Certain legal or contractual obligations may require extended data retention.
You may request deletion of your data at any time unless we are legally required to retain it for audit, regulatory, or dispute purposes.
Our systems are designed to support scheduled data purging processes to ensure compliance with retention rules.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information immediately.
If you believe we may have unintentionally collected information from a child, please contact us using the details below.
We recommend that parents or guardians monitor their children’s online activities and educate them about safe internet practices.
We remain committed to protecting the privacy and safety of minors across all our platforms.
Third-Party Services
Our platform may contain links to third-party websites or services that are not operated by Ciya Sarl. We are not responsible for the privacy practices or content of those third parties.
We recommend that you review the privacy policies of all external services before engaging with them. Clicking on third-party links is done at your own discretion and risk.
These services may have their own cookies, data policies, and collection mechanisms which we do not control or monitor.
Use of third-party tools or integrations is governed by their own terms and privacy policies.
International Data Transfers
As a company operating internationally, your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made with appropriate safeguards.
These safeguards may include standard contractual clauses approved by regulatory authorities or agreements based on the principles of adequate data protection.
By using our services, you consent to the transfer of your information outside your country, where privacy laws may differ but still align with global standards.
We will take all necessary steps to ensure that your data is treated securely and in accordance with this policy during international transfer.
Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through any of the methods below:
- Email: info@ciyasarl.com
- Phone: +123 3434 342
- Address: 145 Rue de Lokelenge, Kinshasa, Congo DR.
We aim to respond to all queries within a reasonable timeframe and provide assistance in addressing your concerns. Your privacy is important to us, and we value the trust you place in our company.